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covid-19 update

In compliance with the Decree by Consiglio dei Ministri dated 22nd March 2020, which established measure aimed to contain the Covid-19, we confirm that LaBonin paused its production while continuing its online sale, in so far as allowed by the relevant autorities.

Nevertheless, due to the situation created by the spread of Covid-19:

• the delivery service of your purchases could be significantly slowed down

• International shipments could be slowed down even more

delivery time

Items are generally shipped within 24 hours from receiving the payment and they are processed by our courier which usually delivers them within 5 working days. The time your orders takes to be delivered depends upon many factors, like the delivery address, weather, traffic and unforeseen circumstances.

shipping charges

Free shipping to Italy

Shippings to Europe and UK cost 15€

Shippings to USA, Australia, Asia and Africa cost 40€

returns

LaBonin will accept returns in their original condition within 14 days of receipt of your order. Returned bags must also include the original box, dust bags with attached original labels. Bags with any sign of wear will not be accepted for return. If you wish to exchange the bag for a different size, send an e-mail to returns@labonin.com. Please be aware that the original shipping costs are not refundable.

We ship under the terms of DAP (Delivered At Place). Customers are responsible for paying customs duties and customs clearance fees once the shipment has arrived at its destination. If you refuse to pay the tax set/tax OR the product returns due to the absence of the recipient, 40 EUR shipping costs will be deducted for the return from the original payment.

How to return your purchase: by send an email to returns@labonin.com. Please note that it is important to send international parcels using the standard shipping and local delivery of your country. For greater security, please guarantee all packages with a tracking number.

Purchases must be returned to the original shipping country. Returned items must be in their original unused condition with all LaBonin labels attached and all related accessories or instruction booklets included. Returns incomplete, damaged, worn, dirty or altered or anything LaBonin reasonably believes has been used, will not be accepted and then returned to the customer.

Refunds will be credited to the original purchaser’s payment method. Upon receipt of the product, we will process the refund as soon as possible. We estimate that refunds will be made by the payment method provider within 7-10 working days. Working days are Monday to Friday, excluding holidays. Once the refund has been processed, a refund confirmation will be sent to the email address provided at check-out. Your financial institution may take longer to process the refund on your account. Please keep the delivery note until a refund is received. Due to exchange rate fluctuations, the amount repaid may be higher or lower than the original price paid.

If you wish to cancel or change your order, please contact us immediately by email (orders@labonin.com). Subsequently, the payment will be refunded to your account, which could take up to 10 working days. Please note that we are unable to combine orders, change dimensions, change billing/shipping details or add items to an existing order once it has been entered. Furthermore, we cannot change the order once the product has already been shipped.